If you miss a flight due to security queues you are unlikely to qualify for compensation from your airline, as the time it takes to get through security is out of the airline's control.However, there may be some circumstances in which you can claim - for example, if your flight is delayed due to knock-on effects of security delays.You can use our free flight delay compensation tool to make a claim.
Strikes are also usually included in this category.
Although you are not entitled to financial compensation for flight delays in these circumstances, you are entitled to the meals, refreshments, accommodation and hotel transfers depending on the length of your flight and delay (as explained above).
If they don’t give you help at the airport, keep receipts for expenses and try to claim from the airline later.
Airlines only pay for ‘reasonable’ expenses - you won’t get money back for alcohol, expensive meals or luxury hotels.
If you booked a flight that either departed from Europe or was with a European airline, you're protected by the Denied Boarding Regulation if your flight is delayed or cancelled.
If you're more than three hours late arriving at your destination you could also be entitled to claim flight delay compensation.If your flight’s delayed for more than five hours you're entitled to choose between being rerouted on a different flight or get a refund, just as if your flight had been cancelled.And each affected passenger is still entitled to claim flight delay compensation if the delay is not due to ‘extraordinary circumstances'.If your flight has been delayed because of a strike, see our guide on what to expect from your airline in the event of a strike.If you have an unresolved complaint about an airline, it is required to inform you about an alternative dispute resolution (ADR) scheme that you can use.Van der Lans v KLMThe European Court of Justice ruled that ‘a technical problem’ is not one of the extraordinary circumstances that airlines can use as a valid defence against paying flight delay compensation.